Privacy Policy

Order Up adheres to the following principles to protect your privacy:

  • We do not rent or sell your personally identifiable information to third parties for marketing purposes (except for Testimonials, as described below).
  • We do not share your contact information with another Order Up user (“User”) without your consent.
  • Any personally identifiable information that you provide will be protected using protocols and technology used by companies providing similar Internet-based services.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. By continuing to use the Order Up Services (“Order Up” or “Services”) after notice of changes have been sent to you or published on the Order Up website, (“Website”), you are consenting to the changes.

  1. Personal Information Collected

The purpose of Order Up is to receive company updates, promotions and specials. You willingly provide us certain personal information and access to personal information, which we collect in order to allow you to benefit from the Order Up Website. If you have any hesitation about providing such information to us and/or having such information displayed on the Website or otherwise used in any manner permitted in this Privacy Policy and the Terms and Conditions, you should not sign up for the Order Up Services.

We collect your personal information in the following ways:


In order to become a User, you must first create an account on our Website. To create an account you are required to provide the following contact information, which you recognize and expressly acknowledge is personal information allowing others, including Order Up, to identify you: name, email address, country, ZlP/postal code, a brief summary of your professional background, and a password chosen by you.

Profile Information

Once you become a User, you may provide additional information such as: gender, size of shirt preferred and any other information that would be pertinent to taking your order. Providing additional information beyond what is required at registration to become a User is entirely optional, but enables you to receive club specials. Any information you provide at registration or in the profile section that is not personally identifiable may be used in the same manner and extent to which other information that is not personally identifiable is permitted to be used hereunder, including for the purpose of serving advertisements through the Service. If you opt-out you may lose the potential benefit of being a User, including receiving ads that are more targeted to your interests.

Contacts information

Order Up will enter the contact information of other people from your third party accounts into your Order Up account. You may also choose to manually enter or upload data about your contacts directly into Order Up. You may not include anyone you do not know as one of your contacts. All information entered there will only be viewable by you and will not be searchable by others in the Order Up network without your permission. All information that you enter or upload about your contacts will be covered by the same terms of this privacy policy as cover your own information.

Customer Service

Order Up may collect information through the Website in order to, among other things, accurately categorize and respond to a User’s or potential user’s inquiry or purchase and deliver appropriate responses in accordance with its operational practices.


Like most websites, Order Up uses cookies and web log files to track site usage. A cookie is a tiny data file which resides on your computer allowing Order Up to recognize you as a User when you return to the Website using the same computer and web browser. If your browser settings do not allow cookies, you will not be able to use the Website. Like the information you enter at registration or in your profile, cookie and log file data is used to customize your experience on our Website.

One type of cookie, known as a “persistent cookie,” is set once you’ve logged in to your Order Up account. The next time you visit the Website, the persistent cookie will allow us to recognize you as an existing User so you will not need to log in before using the Service. In order to access or change any of your private information (like a credit card number) or to send a message to another User, however, you must log in securely again with your password even if your computer contains your persistent cookie.

Additionally, if you log out of the Website you will need to re-enter your password the next time you visit in order to log in to your account. Another type of cookie, called a “session” cookie, is used to identify a particular visit to the Website. Session cookies expire after a short time or when you close your web browser.

We use cookies to improve the quality of our Service by storing User preferences and tracking User trends. In the course of sewing advertisements or optimizing services to our Users, we may allow authorized third parties to place or recognize a unique cookie on your browser. Any information provided to third parties through such cookies will not be personally identifiable but may provide general segment information, e.g. your industry or geographic location, your occupation, or information about your professional or educational background, for greater customization of your user experience. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Unfortunately, if your browser settings do not allow cookies or you opt to refuse all cookies, you may not be able to use the Website or Order Up the Services. Order Up does not store personally identifiable information in the cookies.

Web Beacons

Order Up may ‘target” some ads to Users that fit a certain general profile – for example, “brand managers in Arizona.” Order Up does NOT use personally identifiable information to target ads.

To deliver these ads properly, Order Up may include a file, called a web beacon, from these ad networks within pages sewed by Order Up so the networks may provide anonymized, aggregated auditing, research and reporting for advertisers as well as to target ads to you while you visit other websites.

Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit or set their own cookies, just as if you had requested a web page from their site.

These general targets may also be used by ad networks to display targeted ads on other websites as a substitute for random, irrelevant ads.

Log files, IP addresses and information about your computer

Due to the communications standards on the Internet, when you visit the Website we automatically receive the URL of the site from which you came and the site to which you are going when you leave the Website. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Order Up. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law.

Consent to Order Up Processing Information About You

Certain information you provide to Order Up may reveal, or allow others to identify, your nationality, ethnic origin, religion or other aspects of your private life, and more generally about you. Please be aware that in providing information to Order Up for the purposes of opening your user account, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy and Order Up’s Terms and Conditions. The supplying of all such information by you to Order Up, including all information deemed “sensitive” by applicable taw, is entirely voluntary on your part. You have the right to withdraw your consent at any time, in accordance with the terms of this Privacy Policy and the Order Up’ Terms and Conditions, but please note that your withdrawal of consent will not be retroactive.

Rights to Access, Correct and Eliminate Information About You

You have a right to access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a User. If you update any of your information, we may keep a copy of the information which you originally provided to us in our archives for uses documented herein.

We take your rights seriously and encourage you to use them if you deem this to be appropriate. If you have questions regarding your ability to exercise these rights, you may email us at [email protected] or contact us at:

LiveMatter, Inc.

ATTN: Privacy Policy Issues

  1. Uses of personal information

Order Up is an online service dedicated to selling custom apparel. The personally identifiable information you choose to provide on our Website is used to take your order and to send you marketing updates. Other information, that does not personally identify you as an individual, is collected by Order Up from Users (such as, for example, patterns of utilization) and is exclusively owned by Order Up. This information can be utilized by Order Up in such manner as Order Up, in its sole discretion, deems appropriate.

Order Up Communications

Order Up will communicate with you through email and notices posted on the Website or through other means available through the Service, including text and other forms of messaging. If we send any communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with any such access (including text messaging charges for messages to your mobile device). These include a series of up to five welcome emails which help inform new Users about various features of the Service. Please be aware that you will always receive certain emails from Order Up related to the proper functioning of your account. Order Up may send you promotional information unless you have opted out of receiving such information. You can change your e-mail and contact preferences at any time by logging into your “Account & Settings” and amending your email notification choices. If you wish, you can also opt-out of receiving promotional emails, by sending a request to [email protected].

Customized Content

Information provided to Order Up (or to third parties with whom it offers combined services) is also used to customize your experience on our Website.

Sharing Information with Third Parties

Order Up takes the privacy of Users very seriously. We do not sell, rent, or otherwise provide your personally identifiable information to third parties for marketing purposes. We will only share your personally identifiable information with third parties to carry out your instructions or to provide specific services or information. For instance, we use a credit card processing company to bill Users for subscription fees.


If you use a bulletin board, import a blog, or participate in a chat room on Order Up, you should be aware that any personally identifiable information you choose to provide there can be read, collected, or used by other Users of these forums, as well as other third parties, and could be used to send you unsolicited messages. Order Up is not responsible for the personally identifiable information you choose to submit in these forums.


If you provide any testimonials about Order Up (“Testimonials”), we may post those testimonials in connection with Order Up’ promotion of its service to third parties, which testimonials may include your name and other personal information that you have provided.

Legal Disclaimer

It is possible that we may need to disclose personal information when required by law, such as responses to civil or criminal subpoenas, or other requests by law enforcement personnel. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, subpoena, or other legal process or request to Order Up brought in any country throughout the world, or to exercise our legal rights or defend against legal claims.

Disclosures to others

We may also disclose your personal and other information you provide, to another third party as part of a reorganization or a sale of the assets of a LiveMatter, Inc. division or company. Any third party to which we transfer or sell LiveMatter, Inc.’s assets will have the right to continue to use the personal and other information that you provide to us.

  1. Your Information Choices

Accessing and Changing Your Account Information

You can review the personal information you provided us and make any desired changes to the information you publish, or to the settings for your Order Up account including your email, and contact preferences, at any time by logging in to your account on the Website. Please be aware that even after your request for a change is processed, Order Up may, for a time, retain residual information about you in its backup and/or archival copies of its database.

Closing Your Account

You can also close your account through the Website. If you close your Order Up account, we will remove your name and other personally identifiable information from our publicly viewable database. We may retain certain data contributed by you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. To request that we close your account and remove your information from the Website, please send your request to [email protected]. Please send your request using an email account that you have registered with Order Up under your name. We will use commercially reasonable efforts to provide you a response sent to [email protected] within five business days of its receipt.

  1. Your Obligations

As a User, you have certain obligations. Certain of these obligations are imposed by applicable law and regulations, and others have become commonplace in user-friendly communities of like-minded members, such as Order Up:

  • You must, at all times, respect the terms and conditions of the then-current Privacy Policy and the Terms and Conditions. This includes respecting all intellectual property rights which may belong to third parties (such as photographs).
  • You must not download or otherwise disseminate any information which may be deemed to be injurious, violent, offensive, racist or xenophobic or which may otherwise violate the purpose and spirit of Order Up and its community of Users.
  • You must not provide information to Order Up or to other Users which you believe might be injurious or detrimental to your person, professional or social status.

Any violation of these guidelines may lead to the restriction, suspension or termination of your account by Order Up, as we take these principles seriously and consider them to be the basis on which our Users adhere to the Order Up Website and the services which it offers.

  1. Important Information


The Services are not intended to be used by Children and we ask that minors (under the age of 18) do not submit any personal information to us or use the Service.

Changes to this Privacy Policy

Order Up may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, we will display a notice on the Order Up Website or send you an email, as provided for above. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

If you use the Order Up after notice of changes have been sent to you or published on our site, you hereby provide your consent to the changed practices.


In order to secure your personal information, access to your data on Order Up is password protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the Order Up Website. To protect any data you store on our servers we also regularly audit our system for possible vulnerabilities and attacks and we use a tier-one secured-access data center. It is your responsibility to protect the security of your login information. Please note that emails and instant messaging and similar means of communication with other users of Order Up are not encrypted and we strongly suggest you not communicate any confidential information through these means.

  1. How to contact us

If you have questions or comments about this privacy policy, please email us at [email protected]