Returns & Exchanges
We do not accept returns or exchanges for sale items.
Returns must be received by Order Up Clothing within 30 days of your original shipment date. Item must be in the same condition – unworn, unwashed with all the original packaging attached. Exchanges for online purchases made within 14 days of original purchase date qualify for one (1) free return shipping label and no additional costs to ship a new item! Email us to request a shipping label for your exchange. Be sure to include your name, order number, the item(s) that you wish to send back, and the item(s) and size(s) that you would like to exchange for. We cannot guarantee items will be in stock to make an exchange; be sure to look at alternative selections.
Please fill out and include our Return & Exchange form and include it with your exchange package. Click here to download and print our Return & Exchange form.
If for whatever reason you want to return or exchange your purchase, we’d be happy to help you out. You may return unworn, unwashed items within 30 days of purchase for a full refund of the price of the product. All returns must be accompanied by the original receipt. Please note that all sale items are considered final sales and cannot be returned or exchanged.
All returned items must be in the original condition in which they were received. Items that have been washed or worn cannot be returned or exchanged. If we determine that your item has been washed or worn we reserve the right to deny your exchange. Items that smell of smoke will not be accepted under any circumstance.
If you have any further questions, please email [email protected].
Returning or Exchanging Merchandise:
1. Fill out Return & Exchange form – Download Here
2. Send Returns & Exchanges to:
Order Up Clothing Co.
1761 East Hollywood Ave
Salt Lake City, UT 84108